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Reviews

Find out why our guests love us so much

4.9/5

Based on 836 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
January 2018

7 nights in Tanzania

Joanna was super attentive, knowledgeable, patient, and overall a fantastic specialist. 10/10 would let her plan my safari to Africa again.
Professional travel services

Professional travel services

January 2018

9 nights in Kenya

Very quick and professional service. Keen eye for details. Excellent suggestions for improving the original itinerary without any additional costs. Very instructive information about payment procedures, practical aspects of travelling in Kenya etc. Feel I can ask any questions to my contact at Timbuktu.
Flawless Service & Experience

Flawless Service & Experience

January 2018

12 nights in Kenya and Rwanda

We came back from the trip Kat curated for us right before this year’s holidays and our summary to friends and family was: “best trip of our lifetime,” “absolutely incredible,” “we miss Africa,” and “can’t wait to return as soon as possible.” The trip will forever be a special memory for us. The Virunga Lodge and Gorillas in Rwanda were magical, Ol Donyo Lodge in Kenya is truly unparalleled, and Cottars 1920s in the Mara was truly unique and memorable. We are grateful for the expertise, impeccable service, and ability to suit all tastes and budgets offered by Timbuktu. And Albatros was a fantastic touring partner in Kenya!
The only way to visit Africa!

The only way to visit Africa!

December 2017

14 nights in South Africa

Planning a trip to South Africa is a once in a lifetime experience. I'd got a number of quotes from travel agents in the USA and was shocked by the costs. A friend told me about Timbuktu Travel and I couldn't be happier with my experience so far. The website allowed me to discover and research amazing places around South Africa. When I was ready to move forward the friendly team at Timbuktu took over the reigns and made sure every last detail was taken care of! As a bonus, they were able to find me a better itinerary for almost half the cost of other quotes I'd received. I can't wait for my trip in a few weeks. Thanks Timbuktu!
December 2017

12 nights in Kenya

The booking experience was very smooth. All communication was clear and quick. Would absolutely book again.
Would recommend :-)

Would recommend :-)

December 2017

14 nights in South Africa

Good guys, and can be competitive on price when compared to booking independently - but with much less hassle! Excited for our SA adventure.
December 2017

14 nights in South Africa and Zimbabwe

We had an amazing service given by kat who walked us through the entire program
Africa trip planning far exceeded expectations

Africa trip planning far exceeded expectations

December 2017

6 nights in Kenya

I have been impressed with the level of service I have received since I first reached out to Timbuktu. My safari expert, Kat, spent A LOT of time with me answering all of my questions and designing what looks to be a great first trip to Africa. She always responded with lengthy emails to my questions, and weighed pros/cons so that I could determine what would fit my budget and the experience I wanted to have. Kat far exceeded my expectations, and I am glad that I was able to work with her. It felt more like talking to a friend who had extensive knowledge of the area versus working with a distant travel agent. Thank you!
Great job Kat at Timbuktu

Great job Kat at Timbuktu

November 2017

4 nights in Democratic Republic of Congo

I received very thoughtful and attentive service from Kat at Timbuktu. She was readily available to answer questions and provided sound advice on my travel plans. The idea to do gorilla tracking in the DRC was brilliant.
November 2017

11 nights in Mozambique

Exceptional service and recommendations. This was our second trip with Timbuktu and already planning our third, can’t recommend highly enough.
811 - 820 of 836 reviews

As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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